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Totango Product Wishlist

Share ideas to improve the Totango products, vote on ideas you like, and hear from other users




Showing 59 of 498

Add form that collects customer data

Onboarding email to customers would like to send an automated email that contains the option to upload files from the email. For example - customers can reply to this email and the files will go directly to Totango or they will receive a link to t...
Guest 9 days ago in Forms / Touchpoints 0

email templates in touchpoints

Allow zoe and spark users to create frequently used email templates with keyword associations for customer names etc. This will rapidly increase productivity rather than retyping emails every time.
Naomi Ralph 3 months ago in Touchpoints 0 Planned

A "Call out" pop up that defines the Touchpoint Reasons when you drag your mouse over top of the Touchpoint Reason on the selection list..

We would like our team members to be able to drag their mouse over a Touchpoint Reason when selecting it, and see a "call out" pop up that would indicated what that particular Touchpoint Reason should be used for when recording their Touchpoint. A...
Michael Brown 4 months ago in Touchpoints 2 Collecting Feedback

Impose a 20,000 soft limit for BCC Touchpoints

Would like the ability to remove the hard limit for BCC'ing touchpoints to Totango which is capped at 20,000 characters. Instead impose a "soft limit" where anything over 20k characters is auto cut vs. blocking the entire log.
Brian Mudge about 1 month ago in Touchpoints 0 Collecting Feedback

Link to Tasks and Touchpoints

Apologies if this has already been posted but I'd love the ability to share links to specific Tasks and Touchpoints.
Ariel McCollough 8 months ago in Touchpoints 2 Collecting Feedback

Adding Tasks to Existing Touchpoints

It would be really handy if "Add task" was an option in the 3 dot menu for existing Touchpoints instead of having to add through the "Follow Up" flow.
Ariel McCollough 8 months ago in Touchpoints 1 Collecting Feedback

When creating a new touchpoint, add the key contacts automatically

I would like to ability to select the key contacts when I am creating a touchpoint, instead of sellecting one by one.
Julio Oliveria 25 days ago in Touchpoints 0 Collecting Feedback

Share a specific touchpoint to Slack

In lieu of a webhook, I'd like the capability to send an ad hoc touchpoint to slack. I imagine a share button that allows me to send a TP to slack or via email to users w/o a Totango account.
Kirsten Bardwell about 1 month ago in Touchpoints 1 Collecting Feedback

BCC Warming Message: Do you really want to BCC 40,000 messages?

Add a warning when you use the bcc feature that alerts the user to how many messages will be bcc.
Brian O'Keeffe 19 days ago in Touchpoints 0 Collecting Feedback

Collaborate online for a Touchpoint

We have both an Account Manager (commercial paperwork) and a Research Partner (Research SMEfor user adoption) who work on an account. They will have meetings with the customer together and use a Google Doc to take notes. When the RP is talking/pre...
Emi Sato about 1 month ago in Touchpoints 0 Collecting Feedback