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Status Collecting Feedback
Categories Account Profiles
Created by Guest
Created on Sep 22, 2022

Attributes with no value to be reflected in ALL in the accounts not in KEY Info

I wanted to remove any information that is not KEY info in the accounts and move it to the ALL part by dimensions. Once I removed the Risk attributes from the Key info I saw they I am blocked by the system to add them in the ALL List. Support explained that since these attributes have no value (but might have once CSM will have Risk) then this will not appear in ALL.

So- If I have a segment, and the accounts pull into it only if Risk = Y , I can only add this attribute on the KEY info. which is missing the point of KEY info. I would like any attribute to be in ALL by Dimension. The CSM will see a clear list, fill whatever they need in the account and the segment will pull it .

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