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Totango Product Wishlist

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Change if javascript collector and HTTP API can create accounts/users or only update current accounts

if a customer implements our javascript collector it automatically creates accounts in TT even if that account should not be created. We have customers that don't bring in every account and are creating accounts via a different process (usually th...
Lydia Render about 15 hours ago in  0

Searchbar in Blocked accounts tab

Need a search bar in the Blocked account tab similar to Archive accounts tab
Guest 1 day ago in  0

CSAT Responses widget

Ability to see ALL CSAT Responses similar to how we can set the widget filter to All NPS 
Guest 1 day ago in NPS/CSAT 0

Add Current Year as default setting for segment criteria

Today the customer has to update the year in each Segments / SuccessPlays at the start of every year.They would like to have a setting that allows them to specify the “Current” year and link it to the financial year setting that is in the core con...
Susan Rabano 13 days ago in  0

Last touch = last client response, not CSM outreach

We are interested in tracking inbound responses to touchpoints as indicators of engagement and health instead of outbound touchpoints.
Kirsten Bardwell 11 days ago in  1

Contacts Tab on Account Profile

It would be ideal to have an additional tab on the account profile - key info, timeline, plan, usage, assets, and CONTACTS. It would facilitate better contact management and visibility. The current contacts widget is small and requires several cli...
Kirsten Bardwell 12 days ago in Account Profiles / Contacts 1

Recurring Successplay by Weeks, not just every week

You are currently unable to schedule a recurring success play to occur every 2, 3 or 4 weeks and are limited to it only being able to repeat every 1 week. This limits scenarios where it would be required to run a success play on a biweekly basis. ...
Kathleen Berryman about 2 months ago in SuccessPlays and Tasks 1 Collecting Feedback

Account Notes Section in Overview that is accessible from Segments too

Totango really lacks in ability to keep a static notepad where CSMs can put high level summaries and updates on an account that can easily be viewed by everyone else. An expandable note pad underneath the "Key Info" module on the Account Overview ...
Daniel 5 days ago in Account Profiles / Segments 0

Drag & Drop to Rearrange Scorecard

The ability to drag and drop Goals and KPIs on our scorecard page rather than having to click move up/down or left/ right would be super convenient and time saving!
Guest 20 days ago in Scorecards 0

Allow scorecards to be filterable by account.

Today, scorecards can be filtered by Totango user. We need the ability to create scorecards then filter those scorecards by account.
Jeremy Donaldson 4 months ago in Scorecards 1 Collecting Feedback